Council Services During Alert Level 3


  • DATE: 

    - Every Thursday from 7 October through to 27 of November 2021

    - There are two Friday clinics available on 8 October and 15 October
  • TIME: 10am - 4pm
  • LOCATION: St David’s Church - cnr Ranfurly & Turongo Streets
  • HOW TO BOOK ONLINE: Book My Vaccine tool on the Ministry of Health webpage -, please select - Maniapoto Whanau Ora (ŌTOROHANGA)
  • HOW TO BOOK OVER THE PHONE: Call 0800 28 29 26
  • ALTERNATIVE CONTACT: 07 878 3680 - please mention Ōtorohanga Vaccination Clinic
  • DROP-INS: Drop-ins are welcome
  • Face masks are mandatory for people aged 12 years and over
  • You must follow the 2 metre distancing rule
  • Staff will direct you through the process
  • This clinic is open to everyone who is eligible, for their first or second Covid-19 vaccine.
  • If you are having trouble getting to the clinic, or you need a ride please call:

     07 878 3680


Our council office is closed at Alert Level 3. You can still contact us on 07 873 4000 or email


  • Kerbside collection of yellow rubbish bags will continue as normal, for both Ōtorohanga and Kāwhia, on your usual collection days. 
  • Recycling will not be collected, please store this appropriately until further notice.
  • Street litter bins will continue to be monitored and emptied.
  • Ōtorohanga and Kāwhia recycling centres will be open as per their standard operating hours for disposal of prepaid yellow bags and recycling. There will be no cash handling at any of these sites. Face masks must be worn. You will all be asked to either sign in using the Covid-19 tracking app or complete a manual entry form.  This information will be posted in further detail outside the gate for you to read and follow.  EnviroWaste are putting processes in place to make this simple and without contact, so please be patient and follow the instructions.  People will be allowed in one person at a time and entry will be refused if you do not provide the appropriate information or refuse to wear a mask.
  • Rural recycling centres are closed  - these will not be emptied, please do not continue to use them.


Our pool will be closed until further notice.


Certain public toilets will remain open to provide a service to essential workers travelling on main roads.


  • Wahanui Toilets, Ōtorohanga
  • Waipapa Toilet

All other public toilets are closed under Alert Level 3, until further notice.


Our playgrounds are closed in Alert Level 3. We recognise that we cannot physically close all the locations, but people are reminded that these high-risk areas are not included in the Government’s guidance as acceptable outdoor exercise areas during a lock-down.

  • Jim Barker Memorial Playground, including cycle path and youth zone
  • Reg Brett skate park & basketball court
  • Windsor Park playground
  • Kāwhia playground and skate park
  • Aotea playground
  • Bob Horsfall Mountain Bike Track

Council owned recreational green spaces and walkways will remain open. Please be responsible when using these areas and maintain social distancing protocols (e.g. Stop bank pathway, Ōtorohanga Domain, Island Reserve, Bob Horsfall and Rotary Park, Aotea foreshore, Omimiti Park).

For any queries relating to our community facilities, please call Jared le Fleming on 07 873 4320.


Council lawn and garden maintenance will continue normal operations under Alert Level 3 in both Ōtorohanga and Kāwhia.


Both the Ōtorohanga and Kāwhia libraries are closed under Alert Level 3. 

If you have any queries, please contact us on


We are processing and issuing building consents from home, and we are happy to accept building consents and resource consents electronically - via email (if small enough), OneDrive or Dropbox. Please send these to

We will not be doing building inspections at Alert Level 3.


Please contact Perry Griffin on 021 247 2290.


After-hours noise control complaints will not be responded to, this service will resume in Level 1. 


Roading will continue to do work for the safety of motorists. We will be working within the bounds of the contractor’s H&S rules that they have in place for themselves. We currently do not have any major contracts underway that will impact on road users and contractors.

We will assess any service requests lodged and respond to these within any Alert Level 3 requirements.


Council water staff are an essential service and will continue to work through Alert Level 3.  Please phone through all requests for service to Council as normal, and staff will attend depending on the urgency.  


For all enquiries, please call Colin Tutty on 027 243 1973.


Rates processing will continue as normal during this time. If you would like specific information about your account please email us on


If you require any support services (including financial services or food parcels) - please visit the Ministry of Social Development website at or contact them on 0800 559 009.

There are also a range of support services available locally - you can find their contact details below:

Support Services Level 4 2021



While this is a stressful time for all, depending on your situation, there are a range of ways Work and Income may be able to help you and your family. You don’t need to be on a benefit: help is also available to people on low incomes.

If you are in an Alert Level 3 area in the first instance, contact your Case Manager via phone or email. If you do not have a Case Manager, please contact the MSD contact centre on 0800 559 009 or get in touch via MyMSD.

If you have a face to face appointment at one of these sites, the Case Manager will complete the appointment via phone call.

All sites within the Alert Level 3 area are closed. This includes:

  • Huntly Community Link
  • Ngāruawāhia Community Link
  • Dinsdale Community Link
  • Five Cross Roads Community Link
  • Glenview Service Centre
  • Hamilton Central Community Link
  • Hamilton East Community Link
  • Cambridge Service Centre
  • Te Awamutu Community Link
  • Te Kuiti Community Link

Accessing food:

If you need financial assistance to buy food, call Work and Income on 0800 559 009. If you’re a client, you may be able to use MyMSD-

If you need assistance with accessing food, there are a few options available:

  • Do you have family or friends who could pick up and deliver food to your door. Remember to keep the delivery contactless.
  • For food and other support in the Hamilton City area contact:
    • Here to Help U- 0800 568 273 or
    • If you are in an area covered by one of the following local iwi, Pasifika, and/or community groups you may call for assistance:
      • Waikato-Tainui (For Waikato-Tainui tribal members) - 0800 824 684
      • Hauraki Māori Trust Board - 0508 468 288 or 07 862 7521
      • K’aute Pasifika – 0800 252 883
      • Settlement Centre Waikato - 07 853 2192
      • Maniapoto Māori Trust Board - 0800 668 285
      • Ngāti Hauā - 07 889 5049

Food banks are available in the following areas for assistance:

  • Huntly

Huntly Community Advice Referral Trust/Social Services

07 828 9500 or 07 855 1569

  • Ngāruawāhia

Tū Tangata Foodbank - 07 824 9358​

  • Te Kauwhata

Te Kauwhata and Districts Information and Support Centre

07 826 4303

  • Meremere

Meremere Food Bank - 027 855 7617

  • Hamilton

The Salvation Army (Hamilton Central) - 07 834 7000

St Vincent De Paul’s (Vinnies) - 07 847 4044

Hamilton Combined Christian Food Bank- 07 856 2520

  • Raglan

Surfside Community Services - 07 825 7543 or 027 443 3154

  • Otorohanga

Otorohanga Food Bank - 07 873 8156

  • Te Awamutu

Combined churches Food Bank - 07 871 6506

  • Te Kuiti

Te Kuiti Food Bank - 021 254 6868 or 021 703 008

Te Kuiti Korowai Trust Food bank- 027 674 2073 or 07 878 7311

Accessing other assistance:

For more information on the following visit:

If you’re sick, or need time off work because of COVID-19, or if you’re being tested for COVID-19, it’s important you stay home until your results come back.

  • If you’re an employee that’s been asked to self-isolate for 14 days and you can’t work from home, your employer may be able to access theCOVID-19 Leave Support Scheme payment to help pay you.
  • If you’re an employee, waiting on a Covid-19 test result, and can’t work from home, your employer can apply for the Covid-19 Short-term Absence payment to help pay you.

Talk to your employer about these support options. Employers can find out more details and how to apply through the Work and Income website.

  • If you’re self-employed, been asked to self-isolate, and can’t work from home you can apply for the COVID-19 Leave Support Scheme payment, or the COVID-19 Short-term Absence payment if you just need to isolate until you get a clear test result.

COVID-19 Wage Subsidy August 2021 (#4):

  • Businesses who meet the 40% revenue decline test and other eligibility criteria may choose to apply for a Wage Subsidy payment rather than one of the payments above. Businesses can’t get more than one COVID-19 payment (Wage Subsidy, Leave Support or Short-term Absence Payment) for the same person at the same time.

Talk to Work and Income about how they may be able to help

Contact Work and Income on 0800 559 009

  • If you can’t work at the moment, have lost your job, or are working fewer hours: you may be able to get a benefit or some other financial help from us.
  • If you’re struggling to pay your rent or your bills: you might be able to get some help – even if you’re still working, or on a low income.

We can also help you look for work or training and help with the costs of getting started in a new job.


Please visit the Unite Against Covid-19 website for the most accurate information on Alert Level 3 restrictions, this can be found here.

We will update you with any changes to the above services as the lockdown levels change.

Thank you for your understanding and cooperation, stay safe Ōtorohanga.